ITC Hotels said on Friday that it has partnered with the on-demand delivery platform Swiggy to offer ITC’s dining options to customers in the comfort of their home.
ITC Hotels said Swiggy will enable ‘no contact’ deliveries on all pre-paid orders, which involves a delivery partner leaving the food at the doorstep rather than an in-person exchange.
ITC Hotels said its curated menus will bring unique food experiences with local offerings from the region for diners across all major cities in India.
The chain said it has implemented stringent measures and protocols, including mandatory temperature checks for all chefs and food and beverage associates. ITC said its special take-out counter at each ITC Hotel has been equipped with hand sanitizers and thermometers to corroborate the health parameters of local food delivery partners.
ITC Hotels had tapped into the food and beverage takeaway model across the country recently. The chain said the association with Swiggy is aimed at reaching a much larger customer base.
In phase one, ITC Hotels would begin with this partnership with Swiggy for many of its properties across India. These would include ITC Maurya (New Delhi), ITC Royal Bengal (Kolkata), ITC Grand Chola (Chennai), ITC Gardenia (Bangaluru), ITC Windsor (Bengaluru), ITC Kohenur (Hyderabad), ITC Rajputana (Jaipur), ITC Grand Goa (Goa) and Welcomhotel Bengaluru. In phase two, more ITC Hotels and Welcomhotel properties will be added to the Swiggy home delivery initiative.
Anil Chadha, COO, ITC Hotels said, “We are re-engineering our guest experiences with zero/low associate engagement (including digital ordering and e-payment solutions). The partnership with Swiggy will assist us in responsibly delivering our unique culinary experiences using their advanced distribution network. Together we are committed to delivering a responsible guest experience.”
Vivek Sunder, COO, Swiggy said through the partnership with ITC Hotels, customers can now indulge in curated gourmet dishes from popular restaurants of the ITC Hotels chain across India through the Swiggy app.